How long will the upgrade to Windows 11 take, and when should I install it?
The time to upgrade varies depending on internet speed, but it typically takes up to an hour. While downloading, you can continue to use your computer and even schedule the installation for a convenient time.
Please ensure your device is connected to the internet and plugged into a charger during the installation. We’re rolling out the update gradually across SamTrans to ensure a smooth transition, so not everyone will receive it at the same time. When Windows 11 becomes available for your device, you’ll receive a notification in the Software Center. To help maintain security and system compatibility, please install the update as soon as it appears.
If you need assistance or have questions about scheduling, please reach out to IT at https://servicedesk.smctd.com. We’re here to help!
Why are we moving to Windows 11?
Windows 10 is reaching its end-of-life in 2025, meaning it will no longer receive critical security updates and support from Microsoft.
Upgrading to Windows 11 ensures that SamTrans remains secure, benefits from Microsoft’s latest features, and stays compatible with future technology.
What will happen to my files during the upgrade?
Your files and data will carry over with the upgrade to provide a seamless experience. However, we recommend backing up your files with OneDrive before installing the new Windows version, just to be safe.
If you need any guidance on setting up your backup, feel free to reach out.
Getting started with Windows 11? We've got you covered! 😊
Here are two super helpful resources to make the switch from Windows 10 easy:
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Quick Video Overview
Watch this short video to see what’s new and exciting in Windows 11:
Windows 11 Overview
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IT Training Resources
Need more tips? Check out the training videos on our IT SharePoint page:
IT Training Videos
If you have any questions, your IT team is always here to help!
Why am I receiving the message "Failed" and " There was a problem applying changes to the software."?
This message indicates an issue applying the Windows 11 update. The Software Center may display an error code, such as 0x80240008 (-2145124344), which can help with troubleshooting.
If you encounter this message, please try the following:
- Restart and Retry: A simple restart can often resolve temporary issues.
- Check Requirements: Ensure your device meets the Windows 11 system requirements, including adequate storage, RAM, and compatibility with TPM 2.0.
If the issue persists, please contact IT at https://servicedesk.smctd.com for assistance. Be sure to include the error code and any additional details to help our team troubleshoot the problem effectively.