Cistera Call Recording Login Procedures
Navigate to
RediWheels http://brw730
SOC, Dispatch, or Customer Service http://cen730
Enter your Windows logon information in the provided windows.
Navigate to Installed Components > QAM Record > Reports > Recorder Reports (or Archived Recorder Reports)
Click the Call information drop down. You have the ability to search by calling number, called number, recording stop or start time, call ID and recording device.
In the results, you will be able to listen or download a selected recording.
